MagicArsenal are Scammers!

Vimes · Joined: 03 Jul 2005 Posts: 344

I bought 12 Ichorids from MagicArsenal, but today, when the order arrived, there were only 4. An e-mail informed me that they suspected me of attempting a resale, so they cut my order and gave me store credit.

I will now copy and paste my answering e-mail.

Dear Adam,
Upon receiving my order and finding it without the full order, I was surprised. When I saw this e-mail and read it, I was shocked. The idea that you believe you have the right to censor my order because you believe that 3 playsets of a card constitutes obvious resale is unbelievable to me. I now look to check your current prices, and see that Ichorid has jumped 3 dollars in price, quadrupling the cost. A ploy to charge me and others like me more? That is the explanation that immediately jumps out at me. I will most likely not be using MagicArsenal anymore, and I will be informing everyone I play with, in real life and online, of what has happened here and of my beliefs. I would hope that it is not the case that you are to disrupt the holiday gifts and group buys to reduce shipping for a few bucks, but I obviously do not believe or know otherwise...

Quite sincerely,
Larry Tighe

I bought 3 playsets. Not 10, not 8, 3. Therefore, they apparently believed they had the right to assume resale, cut my order, and exchange my hard-earned money for store credit. It seems obvious to me that this is a ploy to up sales, as stated. Do not use MagicArsenal.com, because it is only too possible that you would be next.

DoItFaster · Joined: 19 Mar 2005 Posts: 1129 Location: California

Use ABUGames. I mean they have a link right on the left of your screen (convient) and I bought bards that would have cost me $50 on other sites and it only cost me 20 at ABU.

snoopster · Joined: 04 Dec 2004 Posts: 731 Location: nj

Wow... there is no way I'm ever using magicarsenal Confused

iKe · Joined: 14 Dec 2005 Posts: 524 Location: New York

My father owns magicarsenal Sad

JK.. Thats fucked up especially since they gave u back store credit who wants that shit

akfox · Joined: 18 Nov 2005 Posts: 2

That is messed up. It shouldnt matter what you buy them for anyhow...1 card or 100 playsets. It's frankly none of their business.
Also, in my experience, the magic sites tend to sell cards for more than I could get them elsewhere, such as eBay or a B&M store, so buying from them for the purpose of resale would be pretty futile. Sites are generally a source of last resort for me.
MagicArsenal has a pretty good reputation among my playgroup, and I doubt I'd ever buy more than 4 of any card, but I dont think I want to deal with a place like that.

gumonshoe · Joined: 15 Sep 2005 Posts: 433

this is absurd and when they give you store credit the up the only thing you want... demand your cash back from them

Plubby · Joined: 07 Dec 2004 Posts: 19

while what the store did is general, quite BS -- i believe in this case they can be excused. you were bying ichorids, they were saving you from yourself Laughing

RThomas · Joined: 31 Aug 2004 Posts: 384

My team and I have dealt with Magic Arsenal on numerous occasions, in business deals exceeding $500. I have never, ever had a problem with their policies.

Although their suspicion is plainly misguided, you took the wrong path in stating after ONE e-mail, without further conversing it with their administrators, that you would not be using their site anymore. If after further investigation, it indeed yields that they are simply denying you based on their suspicion, publickly decreeing their site as incompentant is very inappropriate.

I suggest you investigate this matter further. I doubt that they took this course of action simply based on petty suspicion.

jdf121 · Joined: 21 May 2005 Posts: 193

The best place to buy cards online is ccgwarehouse they are fast and reliable. For dirt cheap cards...seriously go to bigmtg they don't have tons of cards in stock but if u are on a budget its the place to go.

NightFlare · Joined: 08 Sep 2004 Posts: 234

Why would they think you're gonna resell these? and why the hell would they care?

Vimes · Joined: 03 Jul 2005 Posts: 344

Acid_Christ · Joined: 28 Aug 2004 Posts: 515

I am sure if you get enough people to email them and say they heard about your sale and will not be doing any business with them, they might change their mind about it. At very least, refund you of your money instead of giving you store credit. I believe it is total bullshit that they can do something like this. After you have paid IN FULL and completed the transaction, they don't send you all of your order, and don't give you your money back, but give you store credit. Trying to further ensure that you have to spend your money their, but charge you even more for the cards you already paid for. Sad

Sounds like bad business to me.

iKe · Joined: 14 Dec 2005 Posts: 524 Location: New York

Well usually I don't care about other peoples problem Razz

but what they did to you made me very curious so I figured I'll try to help you out. http://magicarsenal.com/policies.php that is magic arsenals policies, If you read that you'll know that they were not allowed to do what they did. Since it specificly says that they reserve the right to cancel any order or limit the quantity..... but it also says that any payment you made will be refunded Imidiatly and I don't think store credit is considered a refund since you paid them with real money, it also says order cancelation is very rare.....

Also in there policies it says that magicarsenal.com's products are not intended for resale. Those who intend to resell products or singles purchased from magicarsenal.com are Welcome Customers, but are not entilted to the reward program. So even if you did intend to sell them again your not doing anything against there policies. So if i were you I would right them an email saying according to there policies they have to refund your money or send you the cards and dig it in a little by saying that they're running a bad buisness and so on.... Smile

.

But another thing that you should think about is that they most probally didn't do this to get some extra cash cause why would they go through all that for an extra 24 dollars? They probally screwed up on somthing and they needed the cards for another customer or somthing.

gust0208 · Joined: 21 Dec 2005 Posts: 2

Heyeveryone,

I read through this thread since it is always good to know which websites people have had good/bad experiences, but this one is just strange. I went and read their policies and I have never heard of a magic website setting limitations on what you can do with the card you buy from them. I would never, ever order from them since if you agree to their policy, you are saying you will never resell your cards. It doesn't specify what their definition of "resale" is and is open to interpretation (by us and them). So, I guess they would like is when you quit playing magic, you either give your cards away to a friend, bury them in the backyard or just burn a little magicarsenal non-resellable cardboard effigy in the yard.

And I agree with the post above that what the management did was directly in violation of their own (lame) policies. Glad I read through the post to know to avoid that place with a 10-meter cattle prod.

Cheers,
Tom

gust0208 · Joined: 21 Dec 2005 Posts: 2